Zero-to-One Calling Experience for Android Phones

Green Android robot mascot with text 'Android OS' above on a light gradient background.
Timeline 
Jul 2023
- Feb 2024
Role          
Sr. UX Designer
(Contract)
Team          
Cross-functional (PM, Eng, UXR)
SCALE
3B+ Users
What This Project Shows

How I turn an ambiguous brief into testable design directions

Impact

The practical direction is shipping in 2026. My UX exploration became the foundation for the PRD

Rollout
in plan
Shipping in 2026
PRD
foundation
For the project
NDA NOTICE

This project is under NDA and exact details are Google-internal only. I can't share the problem, solution, or specific outcomes publicly. What I can share is how I work: how I structure thinking, make design decisions, and use craft to move a team forward.

HOW I APPROACHED IT

Mapped the product space, then ran two tracks: a shippable baseline and a visionary north star.

Map the system first

Before designing the feature, I mapped the entire product space it sits in by categorizing scenarios by user state and context. This framework showed where the feature fits, what it touches, and what constraints it inherits. The team adopted it as their shared reference.

North star first, then a path to get there

EDGE CASES AT SCALE

Designed for failure states, cross-platform fallbacks, and contextual variations as first-class problems.

What happens when it doesn't reach the other person? When they're on a different platform? When the timing is wrong? Each of these got its own design solution.

Next

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